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Leading online retailer & direct-to-consumer brand looking for customer service manager with extensive eCommerce experience to lead a small team of customer care advocates. Blair Technology Group the #1 Microsoft Authorized Refurbisher in North America, is the industry leader in product quality and satisfaction. We are seeking a quality detail oriented and special someone to oversee our growing customer base.
What you’ll be doing:
- Oversee our customer service team
- Manage, refine, and implement all customer service processes
- Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
- Interact with customers on a daily basis, responding to their questions and guiding them as needed.
- On-board any potential new agents and train them based on your expertise and skill set
- Analyze incoming customer data to spot trends and opportunity for improvement.